I decided to check out what this extremely popular recent store actually has to offer. In this article, you will learn about Lightinthebox – a global online store offering a wide selection of products at attractive prices. Lightinthebox is a competitor to giant Amazon, offering high quality and savings by eliminating middlemen. Their wide range of products includes clothing, electronics, home goods, jewelry and much more. The article will help you make a well-informed purchasing decision by providing insight into customer reviews, materials used in products and available features such as personalization. Read the article to learn more about whether Lightinthebox is right for you and how to make the best choice among their products.

What is Lightinthebox?

Lightinthebox is a global online store that offers a wide selection of products worldwide. Like Amazon, Lightinthebox’s main goal is to provide people with high-quality products at wholesale prices. But, is it really? The store has gained popularity due to its unique assortment, which is different from that offered by Amazon. In a world where there are more than 200 million Amazon Prime members who all shop on the same website, Lightinthebox stands out for its variety of products.

Lightinthebox was founded in 2007 by a group of co-founders: Alan Guo, Liang Zhang, Kevin Wen, Jun Liu and Chit Jeremy Chiu. Their goal was to create a company that could build on China’s growing manufacturing and supply chain industry. Since then, the company has grown rapidly, increasing its product line **from 220,000 products in 2013 to adding more than 14,000 products each month.

One of Lightinthebox’s main strengths is its wide selection of products. The store offers clothing, sporting goods, home goods, wedding items, lighting, jewelry and much more. Customers can spend hours browsing the store’s offerings and discovering new products. Thanks to the variety of its assortment, Lightinthebox is the ideal place for those looking for unusual items.

What is the range of products offered at Lightinthebox?


Lightinthebox offers a very wide range of products. The store has a wide range of clothing, including formal wear, wedding dresses and casual wear. Depending on the product, the materials used in the clothing may vary. The assortment includes garments made of cotton, polyester, silk and lace.

In addition to clothing, Lightinthebox also offers other products such as sporting goods, home goods, lighting, jewelry, electronics and handbags. This allows customers to find everything they need in one place.

Whether you’re looking for a new dress for a special occasion or accessories for the home, Lightinthebox has a wide variety of products to meet a variety of tastes and needs. Customers are able to choose from a wide range of options and can find something for themselves no matter what they are looking for.

The range of products offered on Lightinthebox is impressive, and many unique and unusual items can be found there that are hard to find in other stores. This makes Lightinthebox an attractive shopping destination for those looking for something unique and unusual.

What are the customer reviews on the quality of the products?

Customer reviews on the quality of products available on Lightinthebox are mixed. Although most reviews are positive, it is worth noting some negative reviews. Many reviews focus on late delivery and incorrect product sizes. It has also been noted that some products do not meet expectations in terms of quality. However, it is worth noting that compared to the competition, Lightinthebox performs better. For example, DHGate has a rating of 1.9/5, Etsy only 1.6, and AliExpress’s rating is 2.7. Despite some problems, Lightinthebox is considered a reliable company that delivers products ordered as agreed. There is also a reasonable return and refund policy, further boosting customer confidence.

Lightinthebox offers a wide range of products, from clothing to electronics and home accessories. The quality of these products can vary from brand to brand and category to category. Among the positive customer reviews, there is much praise for the quality of the materials used in the clothing and the finish of the products. For example, many praise the high quality of wedding dresses and their fit to order. However, some negative reviews concern the quality of the products, such as size mismatch and poor quality of materials. It is worth noting, however, that most of the negative reviews are about individual cases, rather than the overall picture of product quality on Lightinthebox.

lightinthebox user reviews

Customer reviews also point to some problems with delivery. Some customers report delays in the delivery of their orders, which may be the result of various factors, such as the distance between the shipping location and the destination, the time it takes to process the order, and the delivery methods chosen. However, most customers report that they received their orders as expected and within the expected timeframe. Lightinthebox also offers a tracking option, allowing customers to monitor the status of their delivery and track their shipment in real time.

It is important to note that customer feedback on product quality can vary depending on the product category and individual customer preferences. Therefore, it is always advisable to carefully read the product description, read other customers’ reviews and consult with customer service before making a purchase.

How is the order and delivery process on Lightinthebox?


The order process on Lightinthebox is simple and clear. After selecting a product and adding it to the shopping cart, the customer can proceed to the order process. Lightinthebox accepts a wide range of payment methods, including PayPal, Google Pay, credit cards (such as Visa and Mastercard) and many other international and regional payment providers. This provides flexibility and convenience for customers around the world.

After placing an order, the customer receives a confirmation with a tracking number. You can also track your order in real time via your Lightinthebox account. Processing and delivery times for products are listed on the product page, allowing customers to consciously plan and monitor their order. For customized products, Lightinthebox also specifies the time it takes to customize the order.

It’s also important to note that Lightinthebox provides customers with a shipping insurance option that covers customs duties and taxes (if applicable). This is an additional safeguard for customers who want to avoid unforeseen costs.

As for delivery, Lightinthebox offers shipment tracking. Customers receive a shipping confirmation with a tracking number, so they can track their order in real time. Delivery may take some time, especially if the order is shipped from abroad. It’s worth noting that delivery times may vary depending on the location and shipping method selected.

In case of problems with the order, Lightinthebox provides an option to cancel the order before shipping. Customers can easily cancel their order through their account and receive a full refund of their payment. For custom purchases that have already started, there is a cancellation option, but the customer will only be entitled to a 50% refund of the product price.

What are the shipping costs and delivery times on Lightinthebox? Where are the products shipped from?

Shipping costs on LightInTheBox depend on several factors, such as the weight of the item, the destination and the preferred shipping method. There are various shipping methods available on LightInTheBox, including Global Postal Service (without tracking), Global Postal Service (with tracking), Global Expedited Postal, Priority Line and Global Expedited Express. Delivery times also depend on the shipping method selected. For example, for Global Postal Service (without tracking) the delivery time is usually 10 to 20 business days, while for Global Expedited Express it is usually 3-4 business days.

LightInTheBox products are shipped from China, where their two main offices are located – in Shenzhen and Beijing. It is also in China where all products are manufactured. It is worth noting that LightInTheBox offers duty and tax insurance, which can cover additional customs fees. Shipping and insurance costs are calculated at the time of ordering, taking into account the weight of the item, destination and preferred delivery method.

For delivery to Poland, LightInTheBox offers several shipping options, such as “Global Shipping – Tracking”, which usually takes about 10-20 business days, “Global Shipping – Without Tracking”, which usually takes about 10-25 business days, and “Priority Shipping”, which usually takes about 7-12 business days. Shipping prices depend on the weight of the item and the delivery method, and the exact costs are provided when placing the order.

How is the return process on Lightinthebox?


If you wish to return an item on LightInTheBox, you must meet certain criteria related to the time and condition of the item. You have 30 days from the date you receive your order to return items that are damaged, broken or dirty after delivery. Also, if you received an item in the wrong size or color, you can return it.

LightInTheBox also offers a 1-year warranty on certain items, such as batteries, lighting (except incandescent bulbs, LED strips, decorative and night lights), which are covered. If you wish to return an item, you must first get approval from the LightInTheBox team. It is also possible to return an item within 7 days of receiving your order, no questions asked, but only if the item has not been worn, has not been washed and is in its original packaging.

For swimsuits, covers or cases, you have 14 days from the date you receive your order to make a return. If you have any questions or concerns about a return, you can contact the LightInTheBox customer service team, who will provide additional information and help you make a reasonable decision.

How does customer service work at Lightinthebox? How can you contact it?

Customer support on Lightinthebox is available and can be contacted in various ways. The company offers a live chat option through its website, which allows customers to get immediate help. One can also use the Help Center, which is available on the Lightinthebox website. The Help Center provides answers to many frequently asked questions about ordering, payment, delivery and other issues related to shopping at Lightinthebox.

If a customer has specific questions or problems that have not been resolved via live chat or the Help Center, it is also possible to contact customer support directly by sending a message via the contact form available on the website. Lightinthebox’s customer service is available in English, which may be beneficial for customers who do not speak Chinese.

The most important advantages and disadvantages of shopping on Lightinthebox. Is it worth buying here at all?



  1. wide selection of products: Lightinthebox offers a wide selection of products, including clothing, electronics, home goods and much more. Customers are able to find items that fit their individual preferences and needs.
  2. Competitive prices: The company offers competitive prices on many products, which can be attractive to customers with limited budgets.
  3. International shipping: Lightinthebox ships products to more than 200 countries, which can be convenient for international customers.
  4. personalization options: Some products, such as clothing and wedding dresses, can be customized according to customer preferences, such as size or color.


  1. Quality issues: Some customers report quality issues with the products they receive, such as poor quality or defects.
  2. Delivery delays: Due to the company’s global shipping network, some customers report long delivery times or delays in receiving orders.
  3. Customer service problems: Some customers report difficulty reaching customer service representatives or receiving satisfactory solutions to their problems.

Is it worth buying here at all? Deciding whether it is worth shopping on Lightinthebox depends on the individual customer’s preferences and needs. If a customer is aware of potential drawbacks, such as product quality or delivery delays, yet interested in a wide selection of products and competitive prices, Lightinthebox can be a valuable place to shop. It’s important to read the product description carefully before making a purchase, read other customers’ reviews and contact customer service with any questions or concerns.

FAQ about Lightinthebox

1. What are the payment methods offered by Lightinthebox?

Lightinthebox offers several different payment methods to provide maximum convenience to its customers. Here are some of them:

  • Credit/Debit Cards: You can pay for your order with Visa, Mastercard, American Express and other popular payment cards.
  • PayPal: Lightinthebox accepts payments through the PayPal platform, ensuring safe and convenient transactions.
  • Bank Transfers: If you prefer to make a bank transfer, Lightinthebox provides bank details that you can use to make a payment.

2. Does Lightinthebox offer free shipping?

Yes, Lightinthebox offers free shipping on many products. The terms of free shipping may vary depending on the country of delivery and the value of your order. Before finalizing your order, it’s a good idea to check information about available shipping options and free shipping terms on the Lightinthebox website.

3. How can I track my order with Lightinthebox?

Once your order has been placed, Lightinthebox provides an order tracking tool that allows you to monitor the status and location of your shipment. To track your order, simply log into your account on the Lightinthebox website and go to the “My Orders” section. There you will have access to information about the status of your order and a tracking number that you can enter on the carrier’s website to get accurate information about the location of your shipment.

4. Does Lightinthebox offer the option to return products?

Yes, Lightinthebox offers the option to return products within a certain period of time from the date you receive your order. Return conditions may vary depending on the product category, so it is always advisable to check the return policy on the Lightinthebox website before making a purchase. To return a product, contact Lightinthebox customer service and follow their instructions.

5. Does Lightinthebox offer a warranty on its products?

Yes, Lightinthebox offers a quality warranty on its products. Warranty terms may vary depending on the product category and manufacturer. For information on the warranty of a particular product, please refer to the product page on the Lightinthebox website. If you have a problem with your product, it is always a good idea to contact Lightinthebox customer service for further instructions on complaints and repairs.

6. Is Lightinthebox a safe place to shop online?

Yes, Lightinthebox is considered a safe place to shop online. It takes appropriate precautions to protect customers’ personal information and provides secure payments. However, it is always worthwhile to review other customers’ reviews and carefully check product information before making a purchase.

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